• Quickmart LLC – Refund, Return & Replacement Policy Effective 

Date: July 2025 At Quickmart LLC, customer satisfaction is our priority. We understand that issues may arise, and we're here to help. This policy outlines the process for requesting refunds, returns, or replacements for orders delivered through our partner courier service. � � 1. Return & Replacement Eligibility A product is eligible for return or replacement if: ● It is damaged, defective, or incorrect upon delivery. ● You report the issue within 48 hours of receiving the product. ● The product is unused, in original condition, and includes all packaging and accessories. Returns may not be accepted if: ● The item was reported more than 48 hours after delivery. ● The item was damaged due to misuse, accident, or customer handling. ● The item is marked as non-returnable on the product page. � � 2. Return Process 1. Report the Issue Contact the delivery agent or shipping partner who called you to confirm delivery. Inform them of the issue immediately. 2. Evidence Submission You may be asked to provide a photo or video of the item to verify the problem. 3. Pickup & Return If eligible, a return will be arranged through the courier service. You will be informed of the pickup process. 4. Review & Decision Once we receive and inspect the item, we will proceed with a refund or replacement based on your request and product availability. � � 3. Refund Policy ● Refunds for Cash on Delivery (COD) orders will be issued via: ○ Mobile money ○ Bank transfer ○ Or store credit, depending on local availability and customer preference. ● Refunds are processed within 7 to 14 business days after the returned item is received and verified. ● Shipping fees are generally non-refundable, except in cases of incorrect or damaged products delivered. � � 4. Replacement Policy ● If the product is available in stock, a free replacement will be sent once the return is received. ● If the item is out of stock, a full refund or credit will be issued instead. � � Additional Notes ● This policy may be updated or modified at any time.